Committed to a Healthy Community
Since 1992, Hackley Community Care has been a cornerstone of family care in our community, offering comprehensive health services in one convenient location—a true one-stop shop for all your healthcare needs. Our mission from the start has been to bring essential care and education to those who need it most. While we can’t name all our community partners, they are integral to our story.
Driven by individuals with vision, commitment, dedication, and leadership, we’ve achieved great things. The impact is immeasurable when a group shares a vision and works together. The success of Hackley Community Care is attributed to our compassionate staff, committed Board of Directors, and the incredible Muskegon Community. We express our gratitude for your support and eagerly anticipate many more decades of exceptional service. Thank you for being part of our journey.
2024
Clinton Street remodeling is completed in October 2024 with addition of Pharmacy location in March 2025. Expansion of School Wellness Program (Nurses) at Holton & Fruitport schools. We secured $1.5M in State of Michigan grants for proposed Muskegon Heights location. Collaboration with Senior Resources and Boys & Girls Club for Mental Health services. At the Muskegon Rescue Mission, Mobile dental services & Community Health Worker provided onsite. We implemented a new vendor called Tytocare, which allows providers diagnostic capabilities remotely to assist in remote school settings, as well as Increased SWP capacity to support multiple patient needs. Introduction of the Moral Recognition Therapy (MRT) program to support school students by reducing time out of school. HCC marketed Mental Health services to various organizations (Trinity, HealthWest, Boys and Girls Club, multiple school programs) We also earned accolades from multiple insurances and networks, including awards from Priority Health and Molina for high quality indicators.
2023
In 2023, we purchased our Sanford Street building and established an Administrative Services facility. Started investigation of new Muskegon Heights location working with local, state, and federal officials. Ongoing construction and renovation project continues at Clinton site. 8 Mental Health sites were audited by the State and HCC achieved an “A” ranking. HCC received a grant award to change an E3 (Mental Health only) site to a school wellness model (nursing and Mental Health) for Holton Public Schools. We also enhanced our Dental Outreach Program.
2022
Opened Forest Avenue, offering OB & Women’s Health, Pediatric, and Maternal Infant Health Program (MIHP) services. HCC realignment of mental health services adding management support to allow for growth & access to services throughout Muskegon County. We purchased Hovey Street building for maintenance and storage facility and gained approval of Clinton Street remodeling with addition of Pharmacy services.
2021
Expanding its reach, HCC introduced School-Based Health Sites to Ravenna Public Schools, Whitehall School District, Three Oaks Public School Academy, and Muskegon Heights Public Academy. Simultaneously, HCC’s inaugural Mobile Medical unit was delivered, becoming operational for COVID testing and vaccine outreach. To expand services into the community, HCC acquired Clinton, formerly Mercy Hackley ER, and launched HCC NowCare in May. HCC was awarded ARPA H8F 2-year Grant.
2020
HCC expanded its services by introducing school programs at Holton Elementary and Fruitport Middle School, incorporating psychiatry services into its offerings, delivering its inaugural Mobile Dental unit, and establishing a valuable partnership with Senior Resources through Community Health Workers (CHW). Infection Control and Engineering controls implemented during COVID. Curbside pharmacy, COVID testing, Immunizations, COVID vaccine process, RV/Truck Mobile Unit purchased December 2020. Partnership with State of Michigan and MPCA to provide COVID screening to migrant workers housed at Camp Pendalouan August 2020
2019
In August 2019, HCC broadened its impact by expanding School-Based Health Programs to Edgewood Elementary, Bunker Elementary, Holton High School, and Orchard View Middle School. Additionally, in September, we secured an Oral Health Infrastructure grant to support the acquisition of a Mobile Dental unit and Pan X-Ray, further enhancing our dental services. Received Integrated Behavioral Health grant for MAT services, behavioral mental health and substance use, CHW, and PEER Support Specialist for SUD August 2019.
2018
In October, Jail/JTC CHW Connectors were hired, marking a crucial step in enhancing community connections, followed by the implementation of HCC’s inaugural Substance Use MAT (Medication-Assisted Treatment) Program and a successful Operational Site Visit (OSV). The Integrated Health Clinic was completely renovated which allowed for dental services to be offered at IHC starting August 2018. Mental Health and Substance Use grant approved September 2018.
2017
In celebration of its 25-Year Anniversary, HCC not only added Substance Use Disorder Services to its offerings but also extended Mental Health services to Oakridge Lower and Upper Elementary schools, initiated the Muskegon Prescribes for Health Program, and, with the assistance of Senator Hansen, successfully secured School Network HUB funding from the State of Michigan. Implemented Social Determinants of Health (SDOH) standardized screening and reporting. With help of Senator Hansen, we secured School Network HUB funding within School Based Health funding.
2016
HRSA (Health Resources and Services Administration) Operational Site Visit, April 2016. HCC passed 19 out of 19 HRSA program requirements. HCC created a new partnership with the System of Care school initiative. We received the BCBS Social Mission Grant for Oakridge Teen Health Center dentist and hygienist staffing as well as the Delta Dental grant to equip 3 dental operatories at Oakridge Teen Health Center.
2015
HCC Leahy Site received Level 3 NCQA (National Committee for Quality Assurance) Designation, in June. A brand new HCC website was implemented in March. Patient Portal (FollowMyHealth) in May 2015. Began Centering Pregnancy group visits in June 2015. Initiated $500,000 Capital Campaign Project to build Oakridge Teen Health Center, HCC’s second full child and adolescent Health Center site. Oakridge Teen Health Center, Behavioral Health Services began in August, and the full center was operational in December. There was also a major renovation at our Baker site location.
2014
Expands School-Based Health Programs at Muskegon Covenant Academy, Marquette Elementary, Muskegon Heights Academy, and Nelson Elementary. Renovations and expansions made at the Leahy site. HCC began the 340b contract pharmacy relationship with Hackley Professional Pharmacy,
Benson Pharmacy, and Walgreens Pharmacy. Collaborative partner with Muskegon Way to Wellville Initiative to improve and implement Healthy Community Strategies. Postpartum Support Groups (You Are Not Alone) also started in September of 2014.
2013
As healthcare evolves, so does HCC. In 2013, we established another location at the Hackley Professional Building, introduced Outreach and Enrollment workers for insurance assistance, and collaborated with Mercy Health and the Community Health Project in the Pathways to Better Health Program. We also focused on the rebranding of the HCC logo and public face. The Leahy site was opened at the Hackley Professional Building. The dental clinic was also expanded to 16 operatories.
2012
Integrated Health Clinic at Community Mental Health (CMH) opens. Partnership with Spiritual Care Consultants to offer on-site spiritual care to patients. Our commitment to dental care expanded with the support of the Gerber Foundation and Muskegon Community Foundation, enabling the addition of a dental operatory. At HCC, we remain at the forefront of healthcare trends, ensuring progressive and accessible services for our community.
2010 - 2011
Hackley Community Care Teen Health Center opens in Muskegon High School. A new partnership formed with Community Mental Health for substance abuse services. In 2011, HCC achieved Patient-Centered Medical Home (PCMH) designation and ventured into Smoking Cessation classes, contributing to community health improvements.
2008 - 2009
Hackley Community Care Pharmacy opens in January. HCC received patient centered medical home designation from Blue Cross Blue Shield of Michigan. Participated in WellCentive Community Patient Registry.
2006 - 2007
HCC’s ongoing commitment to progress and community well-being is evident in our expanding services. Initiatives such as the Komen Grant for breast cancer prevention, the NowCare program for prompt acute care visits, and the Grandparents Raising Grandchildren support program showcase our dedication.
2005
Received State of Michigan grant to provide case management and health education at Steele, Bunker and Muskegon Heights Middle Schools.
2000 - 2004
Between 2000 and 2004, Hackley Community Care experienced significant growth and expansion in response to the increasing demand for services in Muskegon County. Notable developments during this period included the introduction of a diabetic case manager, participation in the Pharmaceutical Indigent Program, a state teen pregnancy grant to support at-risk teen mothers, and a $100,000 federal grant for a behavioral health program. Achievements also included JHACO Accreditation, the implementation of an Electronic Medical Record (EMR), and the relocation of Hackley Hospital Pharmacy on-site.
HCC further demonstrated its commitment to community health through initiatives like the establishment of a referral department, a community-wide pain management committee, and the hosting of Give Kids a Smile Day with volunteer dentists. The expansion of dental clinic services to schools across Muskegon County, the initiation of the Centering Pregnancy program, and collaboration with the University of Michigan Dental School for clinical rotations showcased HCC’s dedication to providing accessible and innovative healthcare.
During this period, HCC successfully met federal requirements, formally disaffiliating from Hackley Hospital, and continued to be at the forefront of healthcare advancements in Michigan. This is also when Electronic Medical Records were implemented.
1999
HCC was instrumental in bring the PRIDE Program to Muskegon in 1999. The PRIDE program is a peer to peer drug prevention and positive lifestyle development program through music, dance, and skits.
We entered into a partnership with Hackley Pharmacy to administer the 340(b) Drug Program. This pharmaceutical initiative provides medications at discounted rates, underscoring our dedication to accessible and cost-effective healthcare solutions.
1998
Recognizing that overall health extends beyond medical care, HCC took a significant step in 1998 by establishing its own Dental Clinic, initially equipped with just four operatories and led by Dr. Bobby Russell as the dental director. Today, our state-of-the-art dental facility has expanded to feature 16 operatories, reflecting our commitment to comprehensive healthcare for the community.
1997
HCC collaborated with the Muskegon County Health Department to offer vital services through the State Breast and Cervical Program. This initiative delivers essential diagnostic and clinical services, playing a crucial role in the prevention and treatment of breast and cervical cancer within our community.
1996
Hackley Hospital and Hackley Pharmacy took a significant step by introducing Sliding Fee Scale discounts to benefit HCC patients. Further enhancing our commitment to affordable health care. In 1996, HCC received Federally Qualified Health Center (FQHC) look alike status.
1995
HCC is governed by a community based Board of Directors that consists of voluntary non-compensated community members that donate their time and effort to ensure the HCC Mission and Values are followed. HCC formed its first Board of Directors in 1995. Some of those members included Lawrence Burt, Chris McGuigan and Cheryl Nebedum.
During this time, Child and Family Services was contracted to provide out-patient mental health services on site. An on-site DHS worker was added, and the after- hours nurse triage was also established at this time.
1994
HCC transitioned to its present address at 2700 Baker Street in Muskegon Heights and pursued a Federally Qualified Health Center (FQHC) look-alike status. This marked a significant milestone, making HCC the founding medical clinic in Muskegon County (and statewide) to integrate an FIA/DHS eligibility worker on-site. This innovative approach ensures swift and accurate access to Medicaid benefits for both patients and staff, as well as resources for food, cash, and housing assistance.
1993
HCC relocated to a building on the corner of Peck and Barney, marking the hiring of our first Nurse Practitioner. This initiated the development of a Certified Nurse Midwifery Program. In tandem with this effort, HCC introduced the Maternal and Infant Support Program—a home-based intervention initiative providing nursing, health, nutrition, and social work services to high-risk pregnant women and infants as a complementary service.
1992
Hackley Hospital made community health a reality with the establishment of Hackley Community Care Center. Located in a renovated house on the hospital’s campus, the center converted four bedrooms into medical exam rooms. This location provided primary care as well as OB care services. Dr. James Patterson served as the primary care physician, setting the standard for excellent care. Remarkably, a significant portion of the original staff remains employed at HCC, showcasing our enduring commitment to community health.