INTEGRITY. RESPECT. COMPASSION. QUALITY.

How to Become a New Patient

1. How do I become a patient of Hackley Community Care?

We are delighted to provide care to you and your family! Please call our New Patient Access Line at 231-733-6750. The registration process can be done over the phone or in person. You will be asked to provide your insurance information at the time of registration. Our Patient Advocate will ask you questions about your past medical care and any current medical issues you are experiencing to best assist in scheduling your New Patient appointment. After you have scheduled your appointment, you will receive an appointment reminder by our automated phone reminder system 2 days in advance of your scheduled appointment. Please remember to bring in your insurance card and picture ID to every appointment. If you are uninsured, you will also need to bring in any proof of income.

At your first appointment, front office staff will give you a New Patient Information Checklist along with any forms you will need to sign. If you are transferring care from another office, your Hackley Community Care provider will decide at your first visit what records will be needed from your previous provider. We will have you sign a Release of Records form to get your records from that office. If you have any questions please contact our Patient Advocate at 231-733-6750.

2. What programs and services does Hackley Community Care offer?

We offer Medical, Dental, OB, Maternal Infant Health, Behavioral Health, Patient Assistance Program, Pharmacy, Grandparents Raising Grandchildren Program, Breast & Cervical Cancer Program, School Based Health Program, and Chronic Disease Self-Management Programs.

3. How do I schedule an appointment?

Appointments can be scheduled during regular office hours.

  • Medical: 231.737.1337
  • OB: 231.733.6678
  • Dental: 231.737.8603

Please be specific when scheduling your appointment and inform us of any forms or papers you may need to have filled out. Please check in at the front desk and inform the receptionist of any changes of address, telephone number, insurance or email address. Bring your current medications, insurance cards and picture ID to your appointment.

4. What should I bring with me at the time of my visit?
Please bring:
  • your insurance card,
  • personal ID,
  • co-pay or sliding fee scale payment and any past due owed,
  • a list of your current prescriptions or better still your actual prescription bottles
5. I currently receive care at another physician office. Can I transfer to Hackley Community Care? How do I get my records?

If you are looking to transfer your care to Hackley Community Care, please call the New Patient Access Line at 231-733-6750. Our Patient Advocate will be able to address all of your questions and concerns during your call. Once you are established as a new patient and have your first appointment, your Hackley Community Care provider will decide at your first visit what records will be needed from your previous provider. We will have you sign a Release of Records form to get your records from that office.

6. Can I access my health records?

Hackley Community Care patients are able to access some of their health record information online at the Follow My Health (FMH) patient portal. Free access to your medical information is available from any computer, tablet or smartphone. You can sign up on our patient portal page

7. Is Hackley Community Care part of Mercy Health partners?

Hackley Community Care is independent from Mercy Health partners. Our roots go back to Hackley Hospital opening us up in 1992 and all though we formally disaffiliated from Hackley Hospital in 2000, we retain a positive working relationship with the Hospital.

8. What is a FQHC?

FQHC stands for Federally Qualified Health Center. The FQHC benefit under Medicare was added effective October 1, 1991 when section 1861(aa) of the Social Security Act was amended by Section 4161 of the Omnibus Budget Reconciliation Act of 1990. FQHC’s are “safety net” providers whose main purpose is to enhance the provision of primary care services in underserved urban and rural communities.